WWC

Your leadership team has a rock solid vision and understanding of the digital realities that are shaping the future of your business

Your leadership is effectively and proactively communicating their vision for a digitally transformed business model.

Our business has a good track record of adapting to changing market conditions.

There is a real willingness to change the business through DX

Leadership understands the potential challenges and opportunities involving DX and the need for adaptability because of it.

The business has worked out funding mechanisms to enable DX initiatives.

We have transparent and open conversations around DX and the whole team is encouraged to contribute.

Our organisation is structured well to encourage innovation from the whole team.

We have the digital skills necessary to succeed on our DX journey

We are actively investing in the necessary skills and training to be DX competent.

We are good at using digital technologies to understand our customers better.

We have an integrated view of key operational and customer information.

We are good at using technology to provide better customer experience.

Technology is allowing us to link customer facing and operation processing in new ways.

We use digital technology to enhance existing products and services and/or create new ones.

Our IT department is influential throughout the business units in terms of innovation.